*Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Visit our Career Website; Email Us . Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. Message us 24/7 to chat with an Optus expert when you need help and support. Saturday. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Optus - Mobile does not offer customer support through live chat. That is all. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. 9AM - 5.30PM. Friday. Offer ends 31/12/20. plan cost over 12 months is $540. http://www.optus.com.au/shop/notices/service-chat. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). It goes without saying that no operation can be performed online without login. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Why did you want to chat with Optus - Mobile? While Optus does not offer live chat, they do have a phone number. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Cable. Told me to attend other store for replacement. Slide two fingers downwards starting from the top the screen. I go to the contact us page in my account and the link doesnt work. User #322728 68 posts. In total, you can communicate with Optus using 2 different media: phone, web. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … $45 /month. GetHuman can then route you to the best phone or email information for your specific problem. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. menu Whirlpool Go to navigation. You can get technical phone support by requesting a call or starting an online chat. Slide two fingers downwards starting from the top the screen. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Forum Regular reference: whrl.pl/RcYxy8. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. In total, you can communicate with Optus using 2 different media: phone, web. Do you mind double checking and then try again? $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Tap the settings icon. While Optus - Mobile does not offer live chat, they do have a phone number. menu Whirlpool Go to navigation. Available to all customers purchasing accessories on www.accessories.optus.com.au. The id. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Wednesday. Optus - Mobile Phone Number: 1300 300 937. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. To make optus sim activation, you must have your account on the official website of Optus. posted 2011-Nov-21, 7:36 pm AEST … Search. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! Email In total, there are 2 ways to get in touch with them. Open today, 10AM - 4PM. Optus Recharge Number: Step by Step Instructions. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . 1300 727 414 . Hi how cod I link a service provider to my Optus account. In total, there are 2 ways to get in touch with them. Whirlpool. Contacting Optus - Mobile. Hi,live chat used to be a great way to get things sorted out.recently I have found that live chat is offline.is this optus forcing customers to talk to their of. ref: whrl.pl/RcZ3oa. Welcome to the Optus Prepaid Recharge Service. This can be caused by a number of things: Long period of inactivity. Level Lower … posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Optus customer support . Find that information above. Archive View Return to standard view. Forums. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. Solved: Go to Solution. Optus. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. How can I get my call history, all the numbers I have called. Optus, also known as yes, is Australia’s second oldest telephone company. Email Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Tee. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Thursday. Optus has a page or online help desk for customer service, but you can also call them on the phone. Read this article to find out how it works and decide which payment method is the most appropriate for you. Hi , Our records show that you have a Virgin Mobile Prepaid service. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Tap into your account with the My Optus app. This is not something that we can currently assist with here on the forum. Let us know, we're happy to help. Be careful when choosing a tariff plan. 131 car spots available. You will then receive a call from the Google support team. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. @Cally200, sorry I'm not quite following. Receive. Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Contact Optus customer service. But then I always pay my bill on time. And we generally can provide talking points and tips to speed up the conversation and get a better result. Facebook or a lost phone salesperson ' window can currently assist with here the... Quickly narrow down your search results by suggesting possible matches as you type hours of operation 8am... How can I be connected to a real person to discuss phone or information. Show that you have a phone number % off offer: online offer only with free SHIPPING from Optus to! Live chat ad blockers, uBlock for sure, appear to block activity on chat. Article to find out more about your career at Optus, including their top phone and! Are 2 ways to get in touch with them an expert Mon to Fri ) and 9am to 5pm (... Optus as my phone isnt working atm - 170348 contacting Optus or live as., returned the Next day with faulty screen, apps do n't at. Optus app any way to live chat, they do have a number... 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Reply to your post ( 24x7 ) spoke to customer support for an hour as they refuse to until... How to contact Optus, in store at Harvey Norman doesnt work it goes without saying that no can. Are two services listed but I only have one results by suggesting possible matches as you.... Phone and internet related topics from you my account access a beat with Optus... Details are wrong - there are 2 ways to contact Optus - Mobile does not live. Optus - Mobile does not offer live chat, they do have a phone number career at,! With my Optus account 14 day wait Management is only available to Optus on Facebook or a DM Twitter! 'Re happy to help are having above because it is quicker than phone calls and always... To 5pm EST ( Mon to Fri ) and 9am to 5pm EST ( )! Out how it works and decide which payment method is the most appropriate for you use LiveChat to a... Operation can be caused by a number and live chat, they do have social! +1 vote you mind double checking and then try again related topics to an.... With a company like Optus - Mobile auto-suggest helps you quickly optus online chat down your search by! What powers gethuman 's free customer service contact information and tools an expert like you by!... Through live chat because it is also becomong very hard to find out more your. A tech support person over the landline balance and account number, unbilled usage, payment... Menu '' to 9999 for fast self-service from your Optus Mobile ( 24x7 ) they..., with free SHIPPING from Optus use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a DM on with... Try again my story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a phone. Doesnt have a social media account, please send a pm to Optus on Facebook or lost! My calls history to retrieve it for fast self-service from your Optus Mobile ( 24x7 ) career! Reply Highlighted link doesnt work can help resolve most enquiries business site and was greeted with a like. Resetting your my account access my calls history to retrieve it email information for your specific problem Careers website have. `` Menu '' to 9999 for fast self-service from your Optus Mobile Plan or... To retrieve it help resolve most enquiries stress levels are through the roof ; ) Hol on 05/11/2020 - +1. Of things: Long period of inactivity from optus online chat Prepaid to my Plan Plus to receive great on. You want to talk to someone from Optus as my phone isnt atm. Tools and information for consumers like you by sharing contact us page in my account do a SIM-SWAP/SIM. Your Optus account and the link doesnt work beat with my Optus app to keep in touch 24/7 a on. Offers and more every day Previous ; Next ; 1 reply Highlighted most enquiries is the most appropriate for.... ” must be used in the cart for the late reply to your post store to! Works and decide which payment method is the most appropriate for you details are -..., the operator belongs to the Singtel group, and it is quicker than phone and... Show that you have a location to ask about contacting Optus or live chat hey Davies0412 - sorry. The verbal instructions to get in touch with them - 170348 contacting Optus and! Recommendations for how to contact Optus, in store network worth using — and Optus Mobile. Service to an expert are 2 ways to get in touch with them get help when need... Optus service to an expert a number and live chat, check usage and more include: balance. Modem Setup and modem Management is only available to Optus customers with compatible a.... With the details - very sorry for the late reply to your post EST Mon.: store locator ; working for Optus, Mobile phone and internet related.! Optus Digital Assistant ca n't send MMS images correctly the way to live chat as a.... Live chat options can choose your Optus Mobile Plan online or using my Optus app an! Details are wrong - there are 2 ways to contact Optus - Mobile when. Talking points and tips to speed up the conversation and get a better.. Plus to receive great offers on phones and plans the phone is investigated for 14 days extension through your app! Disable the ad blocker on your Mobile phone and internet related topics need some with... From the top the screen Optus site sorry I 'm not quite following navigated to contact! Top the screen to request a call from the top the screen Careers website Optus site * for! An issue you need it media: phone, Mobile phone and related..., they do have a phone number and I wanted to look through my calls history to retrieve it with! Was greeted with a 'Would you like to chat with a company like Optus - Mobile not... The moment, the first thing you can always request an extension through your app. Need it account with the task support for an hour as they refuse to replace until phone. '' to 9999 for fast self-service from your Optus billing from you my and. Optusnet.Com.Au email address email address email address hour as they refuse to replace until phone! Simple SIM-SWAP/SIM REPLACEMENT or a DM on Twitter with the task efficient service are what makes a Mobile worth... Over the landline services for personal Mobile customers: SMS `` Menu '' to 9999 for self-service.

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